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Motorola BACKUP

 
Help/How To
 

This help section is organised by task. Click the task you want from the list below.

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How to add Motorola BACKUP to your phone
The Motorola BACKUP application is included on some new models of phones. However, if Motorola BACKUP did not come with your phone, you can add it easily. (Your phone must appear in the list of supported models — see supported phones page.) Here´s how to add the application to your own phone:
  1. On the Motorola BACKUP website, choose your phone model and mobile operator from the combo boxes on the Get Motorola BACKUP page. If combo boxes are not available, skip this step and start with the next step.
  2. Using your mobile phone, text the displayed keyword to the displayed number on the Get Motorola BACKUP page.
  3. The Motorola BACKUP website sends an SMS message to your phone with instructions that download the Motorola BACKUP application to your phone.
  4. With the message open on your phone´s display, press the Menu key and choose Go To. The phone connects, and then asks your permission to download.
  5. Motorola BACKUP tells you when the download is complete. Your phone then automatically installs the application and tells you when the installation is complete.
How to start a new Motorola BACKUP account
Locate the Motorola BACKUP application in the appropriate menu item on your cellular phone. Before you start, you´ll need to think of a PIN Code of 4 to 15 digits (it must be a number) that you can remember easily. Please keep your PIN Code safe and secure as you will need it to access your account.
  1. Start Motorola BACKUP and select New Account.
  2. Enter your number-only PIN Code.
  3. Motorola BACKUP connects and notifies you when setup is complete.
How to back up and restore your contact list
Once you have installed Motorola BACKUP on your phone...
  • Start Motorola BACKUP. It checks for any changes to your contacts. Motorola BACKUP tells you when it has finished.
That´s it.
How to move your contact list to a new phone
You can find the Motorola BACKUP application on the Games & Apps menu of your phone.
  1. Start Motorola BACKUP and select Use an Existing Account.
  2. Enter the phone number of your existing account, and its PIN Code. (Your new phone may have a different number.)
  3. Merge the old phonebook with the phonebook on the new phone. Motorola BACKUP will tell you when the update is complete.
USING THE Motorola BACKUP WEBSITE
How to log in
Enter your full phone number (with all appropriate country codes, city, or area codes) and PIN Code, and then click Go. Motorola BACKUP takes you to the phonebook page.
How to add a new name to the phonebook
You must be logged in.
  1. Click Add New Contact. Motorola BACKUP shows a form.
  2. Type the name just as you want to see it in the phonebook. For example, you can type John Doe or Doe, John in a single name field.
  3. Select a category, if desired. You can create new categories on our website.
  4. Click Save to save the information. If your phone model requires any other fields, the website will alert you.
  5. After you save the contact, you can store that number to the phone´s memory or to the SIM from the website.
The next time you run Motorola BACKUP from your cell phone, the changes you made will appear in your phone´s phonebook.
How to edit an existing name in the phonebook
  1. Go to the phonebook.
  2. Click the contact name or the Edit link for the contact (either will do).
  3. Change or add or delete the information you want.
  4. Click Save to save the changes. If you don´t click Save, your changes are lost when you view another page.
The next time you run Motorola BACKUP from your cell phone, the changes you made will appear in your phone´s phonebook.
How to delete a name in the phonebook
  1. Go to the phonebook.
  2. Click the Delete link for the name you want to delete. Motorola BACKUP asks you to confirm the delete.
  3. Click OK. Motorola BACKUP moves the contact from your phonebook to Deleted Items.
The next time you run Motorola BACKUP from your cell phone, the changes you made will appear in your phone´s phonebook.
How to see deleted phonebook entries and un-delete an entry
  1. Go to Deleted Items under your phonebook menu.
  2. Check the items you want to un-delete. You can separately un-delete each phone number and email address for each deleted contact.
  3. Click Undelete Checked Items. Motorola BACKUP moves those items back into the phonebook.
The next time you run Motorola BACKUP from your cell phone, the changes you made will appear in your phone´s phonebook.
MANAGING CATEGORIES, GROUPS, AND MAILING LISTS
How to add a category and assign members to it
  1. Click Categories. Motorola BACKUP displays a table of the categories that are already available and the contacts that are in them.
  2. Click Add New Category.
  3. Type the name of the new category, and add the members you want to include in it.
  4. Click Save. If you don´t click Save, your changes are lost when you view another page.
Tip: You can edit a category and its members by clicking the Edit link or the category name. You can go directly to a contact´s entry by clicking the contact in the Categories table. Clicking Delete deletes the category but does not delete the contacts in it from your phonebook.
How to add a mailing list and assign members to it
  1. Click Mailing Lists. Motorola BACKUP displays a table of the mailing lists that are already available and the contacts that are in them.
  2. Click Add New Mailing List.
  3. Type the name of the new mailing list, and add the members you want to include in it. A Mailing List must have at least one member. You can also give the mailing list a category.
  4. Click Save. If you don´t click Save, your changes are lost when you view another page.
Tip: You can edit a mailing list and its members by clicking the Edit link or the mailing list name. You can go directly to a contact´s entry by clicking the contact in the Mailing Lists table. Clicking Delete deletes the mailing list but does not delete the contacts in it from your phonebook.
Note: The Motorola BACKUP application and website support mailing lists for some phone models and not for others. If the Mailing Lists link is not visible on your website, it is because your phone model does not allow support for the backup of mailing lists.
How to assign a category to a phonebook entry
  1. Go to the phonebook.
  2. Click the contact name or the Edit link for the contact (either will do).
  3. Select the category for this contact from the Category list.
  4. Click Save. If you don´t click Save, your changes are lost when you view another page.
Tip: You can create new categories to fit your needs. See How to add a category and assign members to it.
MANAGING YOUR Motorola BACKUP SUBSCRIPTION
How do I discontinue the Motorola BACKUP service?
    Option 1: Go to your Motorola BACKUP Profile at Motorola BACKUP Profile. Select the "Unsubscribe from Motorola BACKUP" checkbox on the page and then select the 'Submit' link. To access your profile page you must login with your phone number and PIN Code. If you cannot remember your PIN Code you may contact support@tarsin.com with a request to cancel your subscription.
    Option 2: Start the Motorola BACKUP application on your phone. When the main splash screen is displayed, select the 'Menu' button. From this menu select 'Unsubscribe' and follow the onscreen instructions.
    Option 3: When you receive any text message regarding Motorola BACKUP, reply to the message with any one of the following words:"Stop", "Quit", "End", "Cancel", or "Unsubscribe".
 
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